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FAQ's

 

The health and safety of our guests and staff is our top priority. Mexico Grand Hotels has implemented our comprehensive CASALIMPIA program to ensure strict health, hygiene and safety standards across all points of contact at all Mexico Grand Hotels properties, including common areas, restaurants, kitchens and bars, guest rooms, activities, fitness centers, spas and all behind-the-scenes operations. Please view the full CASALIMPIA guidelines a href="https://www.mexicograndhotels.com/casalimpia">here.

Please consult with state and national travel advisories and information from official authorities including the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and the U.S. Department of State. We continue to closely monitor the situation and adapt our policies accordingly.

Yes, mask usage is mandatory in all public areas.

Yes, we are a family friendly resort group. We offer a variety of activities onsite for kids and also for adults. Our Activity Director will entertain you and your kids with Lottery, cooking and cocktail classes, pool volleyball, Spanish classes, etc.

Under our CASALIMPIA program, our staff are trained to practice and manage social distancing standards. Guests and staff are also reminded of social distancing with strategically placed signage across the resorts..

In accordance with U.S. guidelines requiring a negative COVID test upon arrival in a U.S. airport, all Mexico Grand Hotels properties, including Hacienda Encantada Resort & Residences, Vista Encantada Spa Resort & Residences, and Marina Fiesta Resort & Spa, are providing easy onsite antigen (rapid) testing to ensure guests a safe and relaxing stay in collaboration with AMC Hospitals.

a. Upon arrival and check-in, guests may book their onsite test via concierge and online to receive their results before their departure, without ever having to leave the resort. Tests are available for $20 USD per person; for guests who book an all-inclusive plan directly on the resort website, testing is free.

i. Guests may purchase the rapid test online before arrival, at check-in or with the concierge during their stay. Concierge will provide a receipt.

ii. Guests will submit their pre-filled questionnaire and receipt to onsite medical staff to take the test.

iii. Results will be sent via email. Guests will present their digital certificate to the airline upon departure.

b. To purchase an onsite test for Hacienda Encantada Resort & Residences, click here.

c. To purchase an onsite test for Vista Encantada Spa Resort & Residences, click here.

d. To purchase an onsite test for Marina Fiesta Resort & Spa, click here.

Should a guest test positive, preventing their return home, Mexico Grand Hotels will provide accommodations for up to 14 days at a 40 percent discount to guests, for up to two guests per room should both guests test positive. As part of the partnership with AMC Hospitals, guests will have access to medical staff in case of an emergency or if medical assistance is needed throughout their stay. Room service will also be offered at a 40 percent discount.

In accordance with CDC guidelines, Mexico Grand Hotels will quarantine positive guest(s) in their room until the guest tests negative.

Yes, we are a family friendly resort group. We offer a variety of activities onsite for kids and also for adults. Our Activity Director will entertain you and your kids with Lottery, cooking and cocktail classes, pool volleyball, Spanish classes, etc.

YES, for your convenience we have a call center onsite where our agents will guide you through all your needs so you can book your preferred room. US toll free 1-855-484-4790

In both of our exclusive resorts we offer European plan and All Inclusive Plan. Our one and only All Inclusive plan named as "Dine Out Privileges" offers unlimited food and beverage a la carte onsite and at a variety of restaurants located in the Golden Zone marina in downtown cabo san lucas. Please note that if you booked a European plan, we have available for your convenience an All Inclusive Day Pass for you to purchase thru our call center before your arrival or at check-in.

Mexico Grand Hotels offers luxury hotels with the best locations in Los Cabos destination, enjoy a nautical experience at the Marina Fiesta Resort located in the beautiful Cabo San Lucas Marina, having everything closed to you, shopping, restaurants, activities and nightlife; or have a unique Mexican experience at the Hacienda Encantada Resort located in the tourist corridor, offering total relaxation and amazing surroundings by the most renowned golf courses in Latin America as Palmilla, Cabo del Sol and Cabo Real.